Feedback regarding the way Seaway GM provides services to persons with disabilities can be made verbally at the dealership, by email [email protected], online through our Contact Us page, by phone (613-933-3000) or by mail (2695 Brookdale Ave, Cornwall, ON K6J 5X9). Feedback forms can be made available in a variety of formats.
Please contact us at [email protected] for a copy of our Accessible Customer Service Plan
Accessible Customer Service Plan
Providing Goods and Services to People with Disabilities
Seaway GM is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. Assistive devices could include wheel chairs, walkers, etc).
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. A fee will not be charged for support persons.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (accessible washrooms and accessible entrances), Seaway GM will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at all entrance doors of the building and on our website at www.seawayhyundai.com.
Training for Staff
Seaway GM will provide training to employees, volunteers and others who deal with the public or third parties on their behalf.
Individuals in the following positions will be trained:
- Sales Managers
- Sales Consultants
- F&I Consultants
- Service Managers
- Service Consultants
- Parts Managers
- Parts Consultants
- Shuttle Drivers
This training will be provided to staff after 3 months of being hired.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
- Seaway Hyundai’s plan related to the customer service standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
- What to do if a person with a disability is having difficulty in accessing Seaway Hyundai’s goods and services.
Staff will also be trained when changes are made to our plan.
Customers who wish to provide feedback on the way Seaway GM provides goods and services to people with disabilities can do so in-person, by phone or by e-mail.
All feedback will be directed to Andre Lapointe.
Customers can expect to hear back within 2 days.
Complaints will be addressed according to our organization’s regular complain management procedures.
Notice of Availability
Seaway GM will notify the public that our policies are available upon request through our website. Please click the “Accessibility” link at the bottom right of our webpage.
Modifications to this or other policies
Any policy of Seaway GM that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.