Feedback regarding the way Seaway GM provides services to persons with disabilities can be made verbally at the dealership, by email sales@seawaygm.com, online through our Contact Us page, by phone (613-933-3000) or by mail (2695 Brookdale Ave, Cornwall, ON K6J 5X9). Feedback forms can be made available in a variety of formats.
Please contact us at sales@seawaygm.com for a copy of our Accessible Customer Service Plan
Accessible Customer Service Plan
STATEMENT OF COMMITMENT
Seaway Chevrolet Cadillac Buick GMC Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
We believe in the integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Assistive Devices
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities. Seaway GM will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods, services or facilities. Assistive devices could include, but not limited to, wheel chairs, walkers, etc.
Communication
We will communicate with people with disabilities in ways that take into account their disability. We will work with the person with the disability to determine what method of communication works for them.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vet, or when it helps the person perform certain tasks.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (accessible washrooms and accessible entrances), Seaway GM will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be posted on entrance doors, disrupted facility entrance, and on our website at www.seawaygm.com.
Training for Staff
Seaway Chevrolet Cadillac Buick GMC Ltd. (“Seaway GM”) is committed to training all staff and volunteers in accessible customer service, Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities. All persons who provide goods, services or facilities on behalf of the organization will be trained.
The training will be conducted as soon as practicable and will include:
- An overview and purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standards
- Seaway GM’s policy and plan related to the customer service standards
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing our organization’s goods, services or facilities.
Training will also be provided in respect to any changes to the policies.
We maintain records of the training provided including dates on which the training was provided and to who.
Feedback Process
Feedback regarding the way Seaway GM provides services to persons with disabilities can be made verbally at the dealership, by email sales@seawaygm.com, online through our Contact Us page, by phone (613-933-3000) or by mail (2695 Brookdale Ave, Cornwall, ON K6J 5X9). Feedback forms can be made available in a variety of formats.
Please contact us at sales@seawaygm.com for a copy of our Accessible Customer Service Plan
All feedback will be directed to Andre Lapointe.
Customers can expect to hear back within 2 days.
Complaints will be addressed according to our organization’s regular complain management procedures.
Notice of Availability
Seaway GM will post a copy of the policy and plan via our website under the AODA section under the “About Us” tab.
Seaway GM will also provide these documents in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner.
Information of Communications
Seaway GM communicates with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services in accessible formations or with communication supports. This will be done in a timely manner. We will consult with the person making the request in determining the suitability of an accessible format or communication support. Should the information be unconvertible, Seaway GM will provide the requestor with an explanation as to why and a summary of the unconvertible information.
We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
Employment
Seaway GM will consult with employees when arranging for the provisions of suitable accommodation in a manner that takes into account the accessibility needs due to a disability. We will consult with the person making the request in determining the suitability of an accessible format or communication supports specifically for information that is needed in order to perform the employee’s job and information that is generally available to employees in the workplace.
Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. With the employee’s consent, we will provide workplace emergency information to a designated person who is providing assistance to that employee during an emergency.
We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability and will review the individualized workplace emergency response information.
We have a written process to develop individual accommodation plans for employees.
We have a written process for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work.
Design of Public Spaces
We will meet accessibility laws when building or making major changes to public spaces.
Changes to Existing Policies
Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
This document is publicly available and accessible formats are available upon request.
Multi-Year Accessibility Plan
Seaway Chevrolet Cadillac Buick GMC Ltd. (“Seaway GM”) strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.
Strategies and Actions
Seaway GM will continue with the following projects and programs to meet the requirements of the Accessibility for Ontarians with Disabilities Act and to remove and prevent barriers to people with disabilities:
Customer Service
Seaway GM is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.
In order to continue to comply with the Customer Service Standard, we will
- Train new staff as soon as practicable after being hired
- Redistribute our policy and plan when changes are made and ensure understanding is met. If needed, provide additional training as soon as practicable.
Information and Communications
Seaway GM is committed to making our information and communications accessible to people with disabilities.
When asked, we will provide information about our organization and its services in accessible formations or with communication supports. This will be done in a timely manner.
We will consult with the person making the request in determining the suitability of an accessible format or communication support.
Should the information be unconvertible, Seaway GM will provide the requestor with an explanation as to why and a summary of the unconvertible information.
We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
Employment
Seaway GM is committed to fair and accessible employment practices.
We will continue to offer equal opportunity to those with disabilities in addition to accommodating current employees with disabilities in order to provide a safe and respectful workplace.
Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.
We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability and will review the individualized workplace emergency response information.
We have a written process to develop individual accommodation plans for employees which will be reviewed regularly.
We have a written process for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work which will be reviewed regularly.
Seaway GM will encourage employees to contact their immediate supervisor or a member of the human resources team as soon as they become ware of an accessibility barrier.
Training
Seaway GM is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
We will continue to train new staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided as soon as practicable.
We will continue to train current employees when changes are made to our policies or plan as needed.
Design of Public Spaces
Seaway GM will meet accessibility laws when building or making major changes to public spaces. And will also put procedures in place to prevent service disruptions to the accessible parts of our public spaces.
For More Information
For more information on this accessibility plan, please contact
Danielle Lapointe or Megan Mallette
2695 Brookdale Ave Box 938 Cornwall ON K6H 5V1
613-933-3000
dlapointe@seawaygm.com
Accessible formats of this document are available upon request.